THE PLANT VENUE POLICIES

Overall Booking Expectation

Guest experience is a top priority at The Plant Venue and our mission is to establish mutual respect freedom of expression and open communication between clients, guests, and staff.

Tour Policy

The Plant Venue is appointment-based and requires visitors to schedule tours and walkthroughs at least 24 hours in advance. If visitors do not show up for the scheduled meeting time without 24 hour notice, a second walkthrough is not guaranteed to be rescheduled by the venue.

Booking Policy

To book a date at The Plant Venue, the rental agreement should be signed by the venue and the client. Additionally, a 50% deposit of the rental fee is required to officially reserve the date of the event. The remaining balance of the rental fee is due at least 90 days prior to the event. If the event is booked less than 90 days out from the event date, the total amount of the rental fee will be required upfront.

Vendor Policy

Clients have the freedom to choose vendors of their preference under the Vendor Policy. The Plant Venue requires that a licensed caterer be hired specifically to serve alcohol to guests, ensuring compliance with legal regulations. Any caterers utilizing the kitchen facilities must hold the appropriate licenses to operate stovetop or oven equipment.

Alcohol Policy

The Plant Venue requires that a licensed caterer be hired to serve alcohol to guests. To get connected with vendors who are already approved, visit the Vendor Directory (best viewed on desktop). For all beverage service providers not listed on the online directory, a copy of their alcohol license from The State of Mississippi should be submitted prior to the event to ensure compliance with legal regulations. Other vendors such as mobile bars may also serve guests under the conditions listed above. 

Cancellation Policy

In the event that the client must cancel any scheduled event, written notice is required to initiate the cancellation process. Any deposit made by the client will not be refundable. If the cancellation is made at least 90 days prior to the scheduled event, the client will not be responsible for paying the remaining balance. If the cancellation is made at least 30 days prior to the scheduled event, the client will be entitled to a partial refund of the remaining balance. This policy ensures that clients are aware of the cancellation process and the financial implications involved.

Communication Standard

Because we value quality service and efficiency, The Plant Venue requires all communications to be documented through email correspondence. Initial inquiries may be delivered in the form of a contact form to begin the consultation process. These communication systems ensure an efficient and helpful experience for all clients. Emails not only create a documented history of communication, but also allow management to carefully gather information and respond intentionally with each client. This form of communication is also more efficient when transferring important event information to team members who assist in setting up/managing events.

Phone Policy

Phone calls are not a preferred method of contact due to the following:

  • During the period when calls were offered as a method contact, over 90% of the calls received were from telemarketers or spam calls, putting us at risk and wasting time

  • Conversations over the phone are undocumented, allowing vital information to slip through the cracks and become lost knowledge. This ultimately creates room for assumption and error between management and clients

  • Management cannot promise to be accessible to each and every client over the phone considering the large number of new inquiries each day alongside managing events and other bookings

Acceptance & Equality Assurance

The Plant Venue does not exclude, deny services to, or otherwise discriminate against any person on the ground of race, color, national origin, disability, age, sex, sexual orientation, gender identity, or religion. Our staff promises to treat every visitor and client at The Plant Venue with an equal amount of respect and consideration throughout the rental term.

Refusal of Services & Event Termination

The Plant Venue reserves the right to deny any prospective event client or terminate any future event/event in progress if any of the following instances or behaviors occur:

  • Mishandling or Deliberate Damage of Property

  • Refusal / Inability to Communicate 

  • Dramatic or Hostile Behaviors

  • Harmful Acts or Verbal Disputes

  • Defamation or Public Harassment

  • Written or Verbal Threats

  • Withholding or Refusing Payment